One secure workspace for every customer.
The Service Provider Portal gives OEMs, system integrators and industrial service providers one browser-based workspace across every Otector-enabled client that has granted them access.
Everything your engineers need, in one place.
No separate VPN workflow for every customer. Engineers see only what each client has explicitly granted, and can request browser sessions or controlled tunnels for approved native tools — depending on the task and the access granted.
One workspace, every client
A single browser-based workspace across all Otector-enabled clients, with no separate VPN per customer.
Only what you are granted
View only the clients, sites and assets each customer has explicitly made available to your team.
Plan and assign work
Plan engineering work and assign it to the right team members before anyone requests access.
Request and launch sessions
Request access and launch approved sessions directly, with step-up authentication where required.
Stage and release files
Securely stage files and release them through the client's file policy and approval workflow.
Review and report
Review previous sessions, access recordings and session reports, and add service records for the work done.
One provider. Many customers. Each in control of its own environment.
Your team works from a single workspace, but every customer remains a separate, independently controlled environment. Access to one client tells you nothing about, and grants you nothing in, another.
The service provider cannot broaden the access granted by a client. Every scope, approval and policy stays under that client's control. See the asset-owner control model.
Support more customers without more access tools.
If you support industrial customers today, Otector gives you one consistent way to do it, and gives your customers the control they need to say yes.
- One login across every customer
- Team-based operations and work assignment
- Recordings and PDF session reports
- Service records attached to each visit